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Cancellation and Refund

This policy applies to all purchases made from www.hannahpad.com.au (official hannahpad AU website).

Cancellation of an order can be done anytime prior to your order being sent. Once sent we do not accept cancellation of orders.

Refund for a cancelled order will be processed on the day of cancellation.

Refunds via PayPal will be less any transaction fees not refunded by PayPal.

Discount codes not utilised for a transaction have a grace period of 24 hours to be claimed.

Discount code claims requested after this 24 hour period will not be considered.

Discounts requested within the 24 hour period will be applied as a credit for your next purchase.

Claims will only be accepted by emailing info@hannahpad.com.au and not by any other means.


Refunds are only accepted for online purchases within 7 days of receiving the order if the delivery is unopened in the original packaging and satchel.

For any refund, all shipping charges for sending and returning the order will be incurred by the customer.

Order must be returned unopened in the original packaging / satchel.

When package exceeds collection period at the local post office it will be returned to sender. In this case, a charge of $10 (Auspost RTS fee) + postage will be invoiced to the customer in order to organise a redelivery.

Refund for the order will be processed once the order has been received by us.

Refunds via PayPal will be less any transaction fees not refunded by PayPal.


The manufacturing warranty against any defect is for a period of 12 months from the date of purchase. All shipping costs will be incurred by the company once it is established that the item is defective due to materials and / or workmanship.

This warranty excludes damage as a result of improper handling, accident or other causes that are not defects in materials and / or workmanship.

If you purchase an item from another store or online retailer other than the hannahpad Australia official website, you must deal directly with the seller for any cancellation or refund. Please be advised that the retailer policy will override our cancellation and refund policy.


Sale Promotion Period:
• Discount applies only to specified products excluding Tester and Sale items.
• Sale is applied with specified discount code at checkout before completing order or at marked down prices.
• Other discounts/promo codes are not valid during sale period.
• No refunds, returns, exchanges, or rain checks on discounted items during sale promotion period once purchased.

This does not limit your statutory rights as a consumer relevant to the state of purchase in Australia.

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